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Note: If you have both server-based rules and client-based rules, then the server-based rules will be applied first, followed by client-based rules. If you want the rules to work even when the Outlook isn’t running, log in to your account via web-based access, i.e. If a rule is not working in Outlook 2016, 2013, 2010, or other version, it’s possible that the rule is client-based and Outlook is not running when emails are received. If you have created a client-based rule with the Rules Wizard, it’s indicated by this message: Client-based rules only work when Outlook email client is running. Outlook rules can be divided into two categories - client-based and server-based. Solution #3: Convert Client-Based Rules into Server-Based Rules
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by using an advanced Outlook repair tool such as Stellar Repair for Outlook. You can repair and recover PST items such as emails, calendar, contacts, etc. In such a case, you need to repair the damaged PST and recreate the rules. NOTE: If the PST is damaged/corrupt, your rules or even Outlook won’t work. Go to the following location: C:\Users\%username%\AppData\Roaming\Microsoft\Outlook.
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You can do this by following these steps: You can reset the SRS file to make the rules work properly. If the send/receive settings file (SRS file) is damaged in Outlook, it may cause the problem of Outlook rules not working. In such cases, you can try the given solutions to resolve Outlook rules are not working issue. If the rules are enabled and they don’t refer to a deleted folder, this indicates corruption in rules or in send/receive settings file.
Office 365 export mail rules how to#
How to Fix ‘Outlook Rules are Not Working’ Issue? If there are references to a deleted folder/file, you can replace the folder/file with an existing one. You can check the dependencies of a rule by double-clicking it in the Rules and Alerts dialog box. If certain rules refer to a mailbox folder or a file that’s deleted, you may face the problem of Outlook 2013 rules not working properly. Rules Don’t Refer to a Deleted Folder or File In the Rules and Alerts dialog box, check that the “enabled” checkboxes against the concerned rules are selected.Open Outlook and go to Files > Rules and Alerts.If you are facing the problem of Outlook rules not working properly, you need to first check the following:Įnsure that rules are enabled. This may happen due to various reasons such as rules exceed the quote set for the mailbox, corruption in PST file, etc. At times, you find that Outlook rules are not working when new messages arrive in your inbox. Outlook rules make email management easy by allowing you to sort, mark, and filter incoming emails.
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